Twitter moves against 'troll' behaviour that 'distorts and detracts' from conversation

Twitter to start hiding comments from suspected 'trolls' in conversations

Tweets will now be ranked on several factors, including whether the user has recently opened many new accounts or regularly tweets about users who don't follow them back. In tests, the company found that this method decreases abusive tweets by eight percent.

In our early testing in markets around the world, we've already seen this new approach have a positive impact, resulting in a 4% drop in abuse reports from search and 8% fewer abuse reports from conversations. According to an announcement on its blog, Twitter will start using "new behavioral signals" to determine which users "distort and detract from the public conversation", and then use that determination to decide who gets to show up in certain searches and conversations, without having to wait for abuse reports. But a Twitter spokeswoman said the company is looking at behaviors, not what content is tweeted. Most of the ranking tools are not "visible externally", according to Twitter. While these apparently account for less than one percent of Twitter accounts, the platform maintains that this portion of users still significantly affects the online experience.

"The spirit of the thing is that we want to take the burden off the person receiving abuse or mob-like behavior", Twitter CEO Jack Dorsey reportedly said in a briefing Monday to preview the new system.

Currently, Twitter uses policies, human reviewers and machine learning to decide how tweets are organized and presented in conversations and search. The company also found that less than 1% of Twitter accounts made up the majority of abuse reports and that numerous reported tweets did not actually violate the company's rules, despite "detract [ing] from the overall experience" for most users.

Flags to fly at half-staff for Peace Officers Memorial Day on Tuesday
Familia joined the New York Police Department in 2005 and was shot point blank a year ago in her auto while on duty in the Bronx. The city of Marshalltown is fortunate to have dedicated and compassionate public safety professionals serving in our community.

"Because this content doesn't violate our policies, it will remain on Twitter, and will be available if you click on "Show more replies" or choose to see everything in your search setting", said a joint statement by Del Harvey, Twitter's vice president on trust and safety and David Gascam, Twitter's director of product management with responsibility for health.

Additionally, following Facebook's lead, Twitter recently began encouraging a public conversation about its impact on the health of individuals and society at large.

But it adds: "Our work is far from done".

Twitter is making some new changes that calls on how the collective Twitterverse is responding to tweets to influence how often people see them. Our goal is to learn fast and make our processes and tools smarter.

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