Starbucks apologises to two black men arrested as they waited in shop

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"In DePino's tweet and attached video, she used the Starbucks "@Starbucks" handle to put the company on notice that the two men who "hadn't ordered anything" while waiting for a friend to arrive were arrested "for doing nothing".

The video went viral, with almost 8 million views, on Twitter over the weekend and immediately sparked national outrage.

Starbucks CEO Kevin Johnson posted a lengthy apology for the incident, as well, and said he is traveling to Philadelphia to address the situation.

Johnson said it was wrong for the store to call police and he will make any "necessary changes to our practices" and "you should expect more from us".

The video posted by a Starbucks client shows several uniformed police officers questioning and then handcuffing the two men, who offer no resistance. "They did a service that they were called to do". He did not mention the man who said he was meeting with the other two men.

"We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these types of situations never happen in any of our stores".

An employee said that Starbucks policy was to refuse use of the bathrooms to non-paying members of the public and that the men were asked to leave, according to Ross. The attorney for the two men, Lauren Wimmer, told the Philadelphia Inquirer she received word that the two were being released from custody at 12:30 a.m. Friday, almost eight hours after the initial 911 call.

Starbucks Chief Executive Kevin Johnson apologized late on Saturday for the arrests of two black men at a Philadelphia coffee shop last week, which sparked accusations of racial profiling.

"The police did not just happen upon this event - they did not just walk into Starbucks to get a coffee", Ross said in his video.

The men were released from custody at the police station after it became clear Starbucks did not want to press charges.

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In a statement on Twitter, Starbucks apologized to the two men and said it was "disappointed this led to an arrest". Drummer Questlove of the group Roots tweeted a question: "Waiting in a Starbucks while black is a crime?"

Starbucks released a statement in response to the incident.

The Philadelphia Police Department and mayor's office are now investigating the incident, reports said.

"The basis for the call to the Philadelphia police department was wrong".

The police commissioner says the officers did nothing wrong and acted professionally at all times.

"I know our store managers and partners work hard to exceed our customers' expectations every day - which makes this very poor reflection on our company all the more painful", Johnson said in his statement. "They followed policy, they did what they were supposed to do, they were professional in all their dealings with these gentlemen, and instead, they got the opposite back", Ross insisted.

The commissioner also stated that he was speaking "as an African American" beyond being the top cop and that he was "very aware of implicit bias".

Jim Kenney, mayor of Philadelphia, blamed Starbucks, saying that the episode "appears to exemplify what racial discrimination looks like in 2018". Yaffe asks one of the six police officers on the scene.

"These young men should not have received different treatment from other guests on-site and should not have been arrested in the first place", Johnson said in a statement.

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