Ryanair responds to aviation authority requirements

Ryanair's Friday deadline to handle flights compensation looms

Ryanair has responded to threats of legal action from the aviation regulator by emailing customers affected by flight cancellations to clarify their rights.

Irish budget airline Ryanair has agreed to comply with demands made by regulators to inform customers of their rights after it cancelled thousands of flights. The agency said Ryanair also failed to tell customers it was obliged to refund expenses such as meals and hotels or travel costs to different airports for replacement flights.

In a press release the airline state that any passenger wishing to change their mind "should write directly to Ryanair's Director of Customer Services and Ryanair will assist them in any way it can to obtain their full EU261 rights and entitlements".

Ryanair has backed down and offered almost 700,000 customers with cancelled flights compensation for hotels and other expenses, as well as alternative flights with other airlines.

If this isn't available they'll be re-accommodated on one of Ryanair's partner airlines.

"It must take firm action if the airline is found to be failing the hundreds of thousands of passengers who have been caught up in this mess".

Ryanair's Kenny Jacobs said: "We apologise again sincerely for the disruption and inconvenience our rostering failure has caused some of our customers".

Live cricket score, South Africa vs Bangladesh, 1st Test, Potchefstroom, live
CSA and the Board of Control of Cricket in India (BCCI) had initially agreed to play four Test instead of the now scheduled three. The India women team will tour South Africa for three ODIs and five T20Is, starting on February 2 with a warm-up game.

If an airline cancels a flight it must offer passengers an alternative flight under European Union law, according to CAA guidelines.

The UK's Civil Aviation Authority has accused the Dublin-based carrier of "not complying with the law" over its handling of the fiasco.

Crucially, it has told passengers that they are entitled to be re-routed on alternative flights with easyJet, Jet2, Vueling, Cityjet, Aer Lingus, Norwegian or Eurowings if it is unable to re-book them with Ryanair. There's a perception out there that airlines drag people off flights, they nickel and dime their customers, and really don't give a damn.

It adds to mounting anger against Ryanair, which was already coming under heavy fire after cancelling up to 50 flights a day earlier this month.

As it did when announced the first round of cancellations, the CEO of Europe's leading low-priced airline, once again called for "heartless apologies" to affected customers. The latest announcement will affect 34 routes, including London-Belfast and Hamburg-Oslo.

Ryanair says the cancellations were due to an error with pilot holiday rosters.

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