Southwest Airlines employee delivers lost luggage to woman

Southwest Airlines employee delivers lost luggage to woman

She called the airline, panicked, and began speaking with customer service representative Sarah Rowan, 27. She had been separated from her suitcase, however, when she was able to catch an earlier, direct flight home.

Stacy was on her way home from a colon cancer advocacy retreat in Nashville, however, when she touched down in her hometown of Pittsburgh she realised her luggage was nowhere to be seen.

On top of the hard battle against cancer, Hurt also takes care of her 11-year-old son, Emmett, who is disabled as a result of a rare chromosome abnormality.

'I said, "I need that luggage. It has a lot of items I need for chemotherapy tomorrow'".

The pair met for the first time after the photo went viral, and after a warm embrace, Hurt told Rowan she hoped they would be friends for life.

A Southwest Airlines employee saved the day for a Pittsburgh woman after the bag containing items she needed for chemotherapy treatment the next day failed to arrive at the airport.

Stacy got the chance to meet Sarah recently and said she learned that her father had passed away from colon cancer.

"She was just as sweet as can be", Rowan told ABC News.

'Things that are out of their control can be frustrating for people, but for someone who is going through so much to be so patient and kind towards us, I appreciated it so much'.

Ms Rowan assured Ms Hurt she would track down her luggage and when it eventually arrived at Pittsburgh International Airport around 2am, she knew it had missed the last courier and would likely not get to Ms Hurt before her appointment at 9am.

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A woman with Stage 4 colon cancer has praised an airline worker who delivered her lost luggage to her the night before she was due to undergo chemotherapy.

Sarah Rowan finally found the suitcase, but couriers were off by that time.

So she put the bag in her vehicle and drove it to Hurt's house at 3 a.m. She said she looked up Hurt's address and decided getting home a little bit later was "less important than her getting the bag she needed for her chemotherapy treatment".

"I opened up my luggage and not only were all my things intact, but right on top was this attractive handwritten note on tissue paper: 'Myself and my Southwest family are wishing you all the best'".

'I was like, "Oh my God".

"Fifty-one chemos. Doing what I can", she replied. "I started to cry when I read the note".

On Thursday, Hurt posted a video to her Facebook page relaying the story in her own words.

It's just plane awesome when airline employees go above and beyond to make a passenger's day.

They also gifted Hurt with a "swag bag" packed with a phone charger and earbuds, among other travel necessities.

Stacy has brought a rosary and a shirt that says, "Where there is no struggle, there is no strength", to every appointment, and those items along with medication to help with the side effects from the chemo were in her checked bag. When you have cancer and you have chemo, this is the toughest thing ever'.

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